Returns and Delivery Policy
Refund and Return Policy
Just Roller Blinds are manufacturers of custom made blinds to your exact specifications and therefore are not suitable for re-sale or restocking. Please be sure that you check all details thoroughly before finalising your order. Your credit card will automatically be charged for the total sale price after you have completed your order online by phone or fax.
If you discover that any blinds are damaged please report this to us within five days of delivery. Please do not attempt to install blinds that have been damaged in delivery, as this will void any warranty claim. If Just Roller Blinds is not notified within five days, we cannot be held responsible for the damaged item or replacement cost. Just Roller Blinds recommends that you purchase freight insurance for $10 as we will not be held responsible for any loss or damage of your order once it has left our warehouse.
Delivery Policy
Delivery is $30 (incl GST) per order delivered anywhere in Australia - regardless of how many blinds ordered.
Blinds in most cases are manufactured and sent from Just Roller Blinds within 7 working days. If there is a delay in manufacturing of your blinds the team at Just Roller Blinds will contact you by e-mail as soon as possible to let you know of the delay and the reasons.
All Blinds will be delivered by Toll Ipec and can be delivered straight to your place of work or home. Just Roller Blinds recommend that when finalising your orders that you tick the authority to leave checkbox to allow the drivers where to leave the blinds if no-one is home. A provision has been made to allow you to leave details of where to leave the blinds if no one is at home, eg. “behind gate”. If the authority to leave is not ticked and no-one is there to accept the delivery, the blinds will be returned to the Toll Ipec depot where they can be picked up by the customer. Be aware that not all towns have a depot. An e-mail will be sent from Just Roller Blinds on the day that the blinds are being picked up from Just Roller Blinds.
"Thank you for choosing to order your blinds from Just Roller Blinds.
Your blinds have been made and have been dispatched this afternoon with Toll Ipec."
You will also receive an e-mail from Toll Ipec with your consignment number on it which will enable you to track your blinds through their website, we have attached a link below. Enter your consignment note number into the large box and then click on submit, this will show you where your blinds are. You can also click on the results and it will open up more information about where your blinds are and have been. If you have any concerns you can call Toll Ipec’s customer service number on 1300 366 684 or you can contact us by e-mail or ring us on 1300 789 470.
https://online.toll.com.au/trackandtrace/index.jsp
We have also listed some approximate delivery times below, please be aware that in peak times of the year and around public holidays freight delivery times can drag out a little.
If you discover that any blinds are damaged please report this to us within five days of delivery. Please do not attempt to install blinds that have been damaged in delivery, as this will void any warranty claim. If Just Roller Blinds is not notified within five days, we cannot be held responsible for the damaged item or replacement cost. Just Roller Blinds recommends that you purchase freight insurance for $10 as we will not be held responsible for any loss or damage of your order once it has left our warehouse.
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