Frequently Asked Questions
How long is it until my blinds are delivered?
Generally your blinds will be manufactured within 7 working days. If we discover that there may be a delay with delivering in this time frame Just Roller Blinds will send an e-mail advising you of the delay and the reasons for it.
How much does freight cost?
Freight costs $30 per order, no matter how many blinds you order.
Can I order Motorised Blinds
Want the convenience of motorised roller blinds? For more information on motorised roller blinds please contact us on 1300 789 470 or submit an online enquiry here.
What does the Limited Lifetime Warranty cover?
Just Roller Blinds limited lifetime warranty, covers yourself, the original purchaser against defects in either materials or workmanship. The warranty does not cover against misuse, incorrect installation, normal wear and tear or exposure to the elements.
How accurate are your blind colours on my monitor?
Please order free colour samples before placing any orders. All computer monitors display colours differently and these can vary considerably. Order all blinds for the same room together to ensure that the same batch is used. Dye lot variation can appear between finished blinds and colour samples. The variances are minimal, but they can occur.
Will my blinds be child safe?
All our blind products are manufactured and fitted to conform with the Federal Government Child Safety Regulations.
After I order my blinds can I make any changes?
Yes you can, but you must call us as soon as possible, preferably in the first 24 hours. Just Roller Blinds will try to help out any way we can, but we cannot guarantee any changes after this time because your blinds may have started production.
Do I have to pay over the internet?
No you don’t have to pay over the internet. You can pay by direct transfer or call us on 1300 789 470 with your credit card details, fax your credit card details using the form provided to 03 5332 2301 or post a cheque with the form provided.
What happens if my blinds are damaged in transit?
Insurance is an additional $10, which we strongly recommend you purchase.If you choose not to purchase insurance and the blinds are damaged in transit, we will not be held responsible for any damage caused by the transit company. If the package containing the blinds is visibly damaged upon delivery, please refuse delivery and your blinds will be returned to Just Roller Blinds.If you have purchased insurance we will immediately repair or replace your blinds and send them back to you. You must inspect your delivery and report any damage to Just Roller Blinds within 5 days of receipt. After this time Just Roller Blinds cannot be held responsible for the damaged item or the replacement cost.
What do you do if I have measured my windows incorrectly?
Call us on 1300 789 470 or send us an e-mail and we may be able to cut the blind down to size or re-make the blind to the correct size at a reduced rate.
Do Just Roller Blinds come out and measure my windows for me?
We have simple measure instructions and tips on our web site to help you with this stage. You can also call us on 1300 789 470 or email a photo of your window to us with a brief description. Just Roller Blinds is always here to help you.
Can Just Roller Blinds install my blinds?
We have provided installation instructions on the website. Simply go to the Installation tips section, and follow the step by step instructions.
What do I need to install my blinds?
All you need to install your blind is a battery drill with a Phillips head bit or Phillips head screw driver if you don’t have a drill and a pair of pliers. All screws and brackets are supplied with the blind.
What hours can I call the Help Line?
The Help Line is open from 8am to 9pm Monday to Friday EST. Of course you can email us at anytime for a prompt response.
How do I know what day my blinds are going to be delivered?
Just Roller Blinds will send you an e-mail to let you know that your blinds have been manufactured and picked up by Toll Ipec and to let you know an approximate delivery date.All Blinds will be delivered by Toll Ipec and can be delivered straight to your place of work or home. Just Roller Blinds recommend that when finalising your orders that you tick the authority to leave checkbox to allow the drivers where to leave the blinds if no-one is home. A provision has been made to allow you to leave details of where to leave the blinds if no one is at home, eg. “behind gate”. If the authority to leave is not ticked and no-one is there to accept the delivery, the blinds will be returned to the Toll Ipec depot where they can be picked up by the customer. Be aware that not all towns have a depot. An e-mail will be sent from Just Roller Blinds on the day that the blinds are being picked up from Just Roller Blinds. "Thank you for choosing to order your blinds from Just Roller Blinds. Your blinds have been made and have been dispatched this afternoon with Toll Ipec." You will also receive an e-mail from Toll Ipec with your consignment number on it which will enable you to track your blinds through their website, we have attached a link below. Enter your consignment note number into the large box and then click on submit, this will show you where your blinds are. You can also click on the results and it will open up more information about where your blinds are and have been. If you have any concerns you can call Toll Ipec’s customer service number on 1300 366 684 or you can contact us by e-mail or ring us on 1300 789 470. https://online.toll.com.au/trackandtrace/index.jsp We have also listed some approximate delivery times below, please be aware that in peak times of the year and around public holidays freight delivery times can drag out a little. Melbourne, Sydney.............................................................. Next working day Sydney, Newcastle, Wollongong, Adelaide, Canberra.............. 2 Working days Brisbane, Gold Coast, Sunshine Coast, Tasmania....................3 Working days Perth, North Queensland.......................................................5 Working days If you discover that any blinds are damaged please report this to us within five days of delivery. Please do not attempt to install blinds that have been damaged in delivery, as this will void any warranty claim. If Just Roller Blinds is not notified within five days, we cannot be held responsible for the damaged item or replacement cost. Just Roller Blinds recommends that you purchase freight insurance for $10 as we will not be held responsible for any loss or damage of your order once it has left our warehouse.
Do I Have to be home to accept delivery of my blinds?
You do not have to be home to accept delivery if you tick the tick box at the end of the ordering process to say that you are happy for the courier to leave the blinds if you are not home and you can also specify where you would like the courier to leave the blinds.